It's important that the one hand always knows what the other hand is doing.

Your employees’ health is important to your business; maybe even more important than you realise.

As much as we would like to believe our business is the best and offers our clients the service they deserve. There are times when things can go horribly wrong during the customer journey and it is sometimes out of our hands. This is where customer complaint line management services come in. There are many reasons why your business should consider customer complaint line management services and there are many benefits that come with it. Here is why you should consider an outsourcing service for your business.

When hiring new staff members, you should also consider whether they’d be a good fit with their co-workers.

Young talent builds growth - before you get big, start small - the value of interns in small businesses.

Operational procedures, or the "how-to" of your business, are extremely important.

The companies who will do well are those who focus on building the self esteem of their employees and thereby their company.

Unlike misconduct, incompetence is not considered to be the employee's fault. How to deal with the situation.

The companies who will do well are those who focus on building the self esteem of their employees and thereby their company.

One would think that dismissing an employee for theft is always defensible at the CCMA. It is not quite that simple, though. An employer who has not been consistent in dealing with theft cases might just have to reinstate a thieving employee. Here is why you should stay consistent when addressing theft in your small business.

Long gone are the days when receiving text messages and emails were a novelty, celebrated by the receiver. In today’s technological age, most of us crave an hour or two in the day when we can escape our phones, tablets and laptops, either for a run on the mountain, or to go into strategic thinking mode and switch off from the outside world for a while. How many times a day do you let your phone distract you? Here are 6 tips on how to stay present and focused, without missing out on all the action.

Should you only hire people who already have the skills and qualifications needed for the job or should you be investing in the staff you do have?