When you have made a sale, follow up with customers, to make sure they are happy with the product and to ensure future sales. Following up after you've made a sale will enable you to capture repeat business, the cornerstone of most successful small businesses. You can follow up by phone, in-person, or through the mail. Here are some tips for you to try in your business.

We know that we ourselves cannot change external factors, specifically referring to the economy on this occasion. What we can do is change our attitude and become more opportunity driven. Most other businesses around you will be cutting back, increasing discounts and accept poor sales as the norm. However, now is actually the perfect time to creep through the back door and react positively to the economic downturn. What we are saying is; work smarter, secure new business and expand your market now. Here's how.

As a consumer, I get the impression that after-sales service is something granted to us by businesses as a favour, and not a right to which we are entitled. This article will take a closer look at this thorny issue. In doing so, it highlights a few general principles of after-sales service, including not criminalising clients who want to return a faulty product or have it replaced, among other principles.

In motoring terms ABS is the technology that stops wheels from locking under hard braking, which means that they do not lose grip and the car will not simply slide into an obstruction. The device has saved many lives and countless costs of repairs. It is a vital safety factor and no modern car should be without ABS. In entrepreneurial business there is another, equally vital ABS: Always Be Selling. Read on to find out more.